Privacy Policy

Introduction

This Privacy Policy explains how amethyst-willow collects, uses, discloses, and protects information gathered through our website and services. We are committed to protecting your privacy and handling your data transparently and responsibly.

Information We Collect

Information You Provide

When you submit inquiries or service requests through our website, we collect:

• Name and contact information (email address)
• Service preferences and selections
• Any additional details you choose to provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Responding to your service inquiries and requests
• Providing quotes and scheduling consultations
• Communicating about services you've requested
• Improving our website functionality and user experience
• Analyzing website traffic and usage patterns
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in operating our website or conducting business (under confidentiality agreements)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer, merger, or acquisition (with notice to affected parties)

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Service inquiry data is typically retained for three years following the last interaction.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing activities
• The right to data portability

To exercise these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 127 Botanical Gardens Drive, Riverside District, Brisbane, Queensland 4000, Australia

Australian Privacy Principles

Our practices align with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. We are committed to handling personal information in accordance with these principles and applicable Australian privacy law.